Customer Service Assistant
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Position Overview & Specifications
Customer Service Assistant - Job Description
Working for Traditional Glaze Solutions Ltd T/A Woodcraft Windows :
Woodcraft Windows are a successful and established supplier of timber windows and doors with our Head Office based in Wheatley, Oxford with additional showrooms in North London, Cambridge and Harrogate.
Due to the continued growth of the business, we are now looking for an experienced Customer Service Assistant to join the team at Oxford on a full-time basis.
The role will include the following:
- Manage all incoming customer queries and questions.
- Provide appropriate service and information to customers or referring customers to other departments, as required.
- Resolving customer complaints – consulting with sales, installation, and project managers.
- Maintain CRM database by entering and updating customer & project information.
- Assist estimating department with quotations and checking product availability.
- Liaise with customers throughout the sales, installation and post sales process.
- Be the customers representative within the company.
- Always provide excellent customer service.
- Handling payment transactions.
- Adhere to all company policies and procedures at all times.
This is an excellent opportunity to join a successful, local employer that will offer fantastic ongoing career progression, both within this role and other areas of the business and applicants will have an excellent telephone manner and experience in a phone based role, coupled with superb customer service skills and a warm and confident approach. You will also be IT literate.
Hours are, Monday – Friday, 8.00am and 5.00pm, with 60 minutes break throughout the day.
To apply for this position, please send a copy of your CV and a covering letter or email to Woodcraft Windows, Unit 28, Wheatley Business Centre, Wheatley, OX33 1XW or career@woodcraftwindows.co.ukmarked for the attention of the General Manager.
Job Types: Full-time, Permanent
Salary: From £24,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Education:
- GCSE or equivalent (preferred)
Work Location: In person
Reference ID: WW-CSA-0323
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Assistant roles across Woodcraft WIndows's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £24,000 - £24,000 bracket, including retirement vesting and health parity.
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