Junior IT Technician
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Position Overview & Specifications
Workplace IT provide IT Support Services to many of the UK's medium to large Health and Social Care Providers.
With the Health and Social Care Sector continuing to invest in Digital Innovation we are experiencing phenomenal growth resulting in the need for this additional role.
Our average client has well over one thousand users and you will be involved in supporting some exciting and often innovative technologies and IT services.
The Role:
You will be providing what we call provisioning services to our clients. This includes:
365 User Setup / Change and De-Commission
User Profile Builds
Password Changes
MDM (Mobile Device Management) Configuration and Deployments
Router Configuration Deployments
End User Change Management Request
Supported by our Service and Provisioning Coordinators you will be responsible for managing and closing circa 15 x Provisioning Tickets per day.
Provide an above and beyond service to our clients at all times.
Support is provided via the telephone, email and remote access with an emphasis on telephone based communication with the end user.
You will be using our ConnectWise Manage (PSA) and Automate (RMM) Tools and ConnectWise Boost for Documentation.
The role reports directly to our SDM (Service Delivery Manager) who will be responsible for your day to day management, wellbeing, training and progression.
Experience:
1 x Years Microsoft 365 Troubleshooting / Administrative Experience
MDM (Mobile Device Management) - Intune Experience - (Nice to Have)
Draytek Routers (or similar) troubleshooting
Ubiquity WIFI (or similar) troubleshooting
Work Location:
You will be based from our Taunton office with the ability to occasionally work from home when needed.
Travel:
None
Package:
Basic Salary: £20,000 to £25,000 (DOE)
9:00am to 5:30pm Monday to Friday
Contributory Pension Scheme
Personal Annual Learning Plan
25 x Days Annual Holiday plus UK Bank Holidays
Family Friendly Flexibility
Excellent Fast Traction Progression
Collaborative / Fun / UK Team Culture
IT Equipment
Dell Latitude Laptop
Dual 24" Dell Monitors
Powered Dock
Wireless Keyboard and Mouse
Wireless Headset (VOIP Phone System)
Home Office Furniture Contribution (where applicable)
Interview Process:
30 x Minutes Teams Interview
Personality and Behaviour Profile (Online 45 x Minutes)
60 x Minute Face to Face Interview (Taunton)
Job Types: Full-time, Permanent
Salary: £20,000.00-£25,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Somerset. TA13ND: reliably commute or plan to relocate before starting work (required)
Experience:
- Microsoft 365 Troubleshooting: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: One location
Reference ID: SDJHD24022024
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Junior IT Technician roles across Workplace IT Technologies Limited's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,000 - £25,000 bracket, including retirement vesting and health parity.
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