Customer Care Advisor - Scunthorpe
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
About The Role
About the role:
Whether arranging a delivery, helping with a product query or dealing with a complaint our Customer Care Advisors are responsible for creating award winning, positive experiences.
Bright, friendly and attentive, our brilliant teams are focussed on doing the best for our customers. They're the ones with the first-class communication skills and they do it professionally and efficiently every time.
If you're resourceful and a confident communicator, you could find a role where your personality and passion allows you to make a real difference to the customer experience.
Main responsibilities:
- Proactively resolving customer queries and issues through various channels of communication
- Taking ownership of each customer call to provide the best resolution
- Provide all Wren customers with an exceptional experience
- Assist stores with any related queries or concerns relating to the systems or processes
- Identify and report on any processes that could result in a poor customer experience
- Demonstrate empathy and clear understanding when liaising with customers in a professional manner
About You
Desired skills and knowledge:
- Attentive with a strong focus on the customer experience
- Passionate with the ability to take ownership of customer queries and confidently resolve issues where required
- Ability to effectively organise and prioritise your own workload
- Excellent oral and written communication skills
- Proven ability to thrive in a fast-moving environment
- Excellent computer skills including Microsoft Office
- Flexible with working hours & overtime, including weekends & evenings
- Excellent attendance with proven reliability and can adhere to the agreed work schedule
- Free access to our state of the art on site gym, open 24/7
- Enjoy subsidised meals in our two fantastic restaurants
- Free on site parking
- Customer Service Employee of the Month with perks including dedicated parking spaces and gift vouchers
- Customer Service Refer a Friend Scheme with the chance to earn up to £500 for each referral
- The Wren Flyer bus is available to take you to and from work, enabling you to save on bridge fees!
- Free refreshments brought directly to your desk throughout the day
- Free annual eye tests as well as a contribution to new glasses
- Free uniform included that you can also claim under the HMRC allowance
About The Company
Wren Kitchens are not only passionate about kitchens, but we are also passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work!
This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Other Retail Shops
Based on transatlantic hiring benchmarks for Customer Care Advisor - Scunthorpe roles across Wren Kitchens's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Other Retail Shops.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £23,583 - £23,583 bracket, including retirement vesting and health parity.
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