Customer Service Concierge - Cruise

A bit about us

Who are we? World Travel Holdings UK was co-founded in June 2008. We are one of the largest and fastest-growing multi-brand cruise distributors in the UK, based in the Lancashire town of Chorley. No matter what we are selling or servicing, our mission is to deliver a remarkable experience through providing superior customer service. It’s the personalised experience we provide that keeps our customers coming back and puts us in a league of our own.

We have a good thing going on at WTH UK, with a strong sense of community and tight knit teams. We are driven and passionate, and care deeply about what we do and the goals of our business.

We value teamwork highly and expect everyone to be ready to cooperate. We want all of our staff to continuously strive to be better, looking for ways to improve not only themselves but our processes and ways of working too. Always looking to deliver, owning our individual commitments but also working to get the best result for our team and business.

Travel is definitely BACK!! We are experiencing an unprecedented level of growth and are looking for driven and passionate people to join us on a full-time basis as Customer Service Concierges’. We give you all the tools to excel in your new role; you’ll undertake a 4 week training induction programme, we’ll also provide you with on-going training, coaching and support to ensure your success.

About the role

You will be the point of contact for our customers enquiring about their booked holiday via phone, email leads and web-chats. Our customer queries will require you to administrate and quality check bookings such as sending invoices, tickets plus make amendments and adding holiday extras where you can earn commission. You will aim to resolve all customer queries on initial contact whilst striving to deliver our award-winning concierge service.

What we need from you

• Experience working in cruise sales, cruise or travel industry, luxury tour operator, hotel, resort is preferred (but not essential)
• You will have strong experience in a customer service background
• Experience cruising, working on cruise lines, abroad, or have travel or holiday experience (having some first-hand travel/destination knowledge is preferred)
• You will be someone who thrives in a fast-paced working environment and can learn to use systems and keep good administration on customers and bookings
• Excellent customer service skills
• Strong attention to detail
• Confidence and personality to build rapport quickly
• Passion and enthusiasm for cruising and travel

What we will give you

• Salary: £20,649 - £24,000 p.a.
• Hybrid or homeworking
• Contributory company pension scheme
• Company paid parking permit
• Discounts on cruises and holidays for you & your family
• Annual uncapped concession towards your own cruise holiday
• Discounted travel insurance
• Paid leave day for volunteer charity work or to participate in a fundraising event
• Annual attendance bonus
• Access to an employee discount platform which offers savings on everyday purchases
• Enhanced maternity package
• Enhanced paternity pay
• Refer a friend bonus
• Paid day off work on your birthday
• Training contributions

And more...

Be a part of an award winning team and come join our success story... apply today!

We want to ensure that every individual has an equal opportunity to make the most of their lives and talents. If you apply for the above role and are invited to interview, please let us know about reasonable adjustments that need to be made.

If you have any questions about this role, please email recruitment @worldtravelholdings.co.uk.

Job Type: Full-time

Salary: £22,000.00-£24,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking
• Store discount

Application question(s):

• Do you have experience working in cruise sales, cruise or travel industry?
• Do you have strong experience in a customer service background?

Work Location: Remote