Sales Concierge - Cruise

A bit about us

Who are we? World Travel Holdings UK was co-founded in June 2008. We are one of the largest and fastest-growing multi-brand cruise distributors in the UK, based in the Lancashire town of Chorley. No matter what we are selling or servicing, our mission is to ‘deliver a remarkable experience’ through providing superior customer service. It’s the personalised experience we provide that keeps our customers coming back and puts us in a league of our own.

We have a good thing going on at WTH UK, with a strong sense of community and tight knit teams. We are driven and passionate, and care deeply about what we do and the goals of our business.

We value teamwork highly and expect everyone to be ready to cooperate. We want all of our staff to continuously strive to be better, looking for ways to improve not only themselves but our processes and ways of working too. Always looking to deliver, owning our individual commitments but also working to get the best result for our team and business.

Now due to an unprecedented level of growth we are looking for driven and passionate people to join us as Sales Concierges’ either on a full-time or part-time basis. We don’t just want you to succeed we want you to excel so all of our sales concierges’ undertake a 4 week training induction programme with a further 3 weeks in our ‘grad bay’, and you’ll have reduced sales targets too while you settle in. We’ll also provide you with on-going training, coaching and support.

About the role

This role requires an individual who excels in sales and customer service. You will be selling our customers their dream cruise at Cruise118, whilst ‘delivering a remarkable experience’. We’re looking for someone who is highly motivated, has a strong ability to multi-task and is keen to progress and grow with us.

What you will be doing

• Managing a portfolio of customers through acquisition of new customers, retention of existing customers and maintenance and updating of customer data and records
• Delivering on agreed customer and sales targets (KPI’s)
• You will demonstrate competence and capability to ensure customers’ needs are met promptly and accurately
• Understand the needs of each customer, through listening and building rapport
• Take the workload off our customers shoulders and let them focus on enjoying the cruise
• Deliver on agreed customer and sales targets (see KPI’s)

What we need from you

• Previous travel industry experience (preferably cruise)
• Demonstrable experience of working to sales targets
• To take ownership of your own personal development to build on product knowledge e.g. understanding the current marketing campaigns to maximise customer sales opportunities
• Be passionate about cruises and dedicated to providing customers with the very best in one- to-one personal service

What we will give you

• Salary: £20,649 - £23,000 (realistic OTE £45,000 - £50,000 p.a.)
• You have the option of hybrid or homeworking
• Contributory company pension scheme
• Company paid parking permit
• Discounts on cruises and holidays for you & your family
• Annual uncapped concession towards your own cruise holiday
• Discounted travel insurance
• Paid leave day for volunteer charity work or to participate in a fundraising event
• Annual attendance bonus
• Access to an employee discount platform which offers savings on everyday purchases
• Enhanced maternity package
• Enhanced paternity pay
• Refer a friend bonus
• Paid day off work on your birthday
• Training contributions

And more...

Be a part of an award winning team and come join our success story... apply today!

We want to ensure that every individual has an equal opportunity to make the most of their lives and talents. If you apply for the above role and are invited to interview, please let us know about reasonable adjustments that need to be made.

If you have any questions about this role, please email recruitment @worldtravelholdings.co.uk.

Job Types: Full-time, Permanent

Salary: £22,734.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking
• Store discount

Application question(s):

• Do you have experience in the Cruise Industry?
• Do you have experience of working to sales targets?

Work Location: Remote

Expected start date: 17/04/2023