Mailroom Assistant

City Glasgow State/Province Strathclyde Country Scotland, United Kingdom Department Service Delivery Date Thursday, June 22, 2023 Working time Part-time Ref# 20030426 Job Level Specialist Job Type Experienced Job Field Service Delivery Seniority Level Entry Level

Description & Requirement

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

OVERVIEW:
Reporting to the Operations Manager, the Mailroom Assistant will carry out all related duties in line with operational procedures and pick up ownership for the service in the regional office. The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer and has people management responsibilities. Key representative for the regional team and escalation point.
The role holder works as part of the service delivery team that is aligned to CMS CMNO. He/she will have focus on the following:

• 
  Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)

• Developing strong relationships and teams (KPI: Strong network in place & people development is evident)

• Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)

• Contributing to service transformation and business growth (KPI: Further profitable service revenue)

PRIMARY RESPONSIBILITIES:

• 
  Ensure an efficient operation of the service delivery unit by maintaining Xerox governance standards

• Plan and control the production of print work by fully utilising the equipment and resources to hand. Producing work by the most economic method, ensuring maximum profitability is achieved and customer requirements are met

• Implement effective workflow processes and strategies developed with the client in partnership with the GDO team

• Approve and manage holidays for team

• Working across print & mail departments as and when required

• Contribute to the management, coaching and development of relevant team members

• Ensuring the client's service requirements and SLAs are understood by the whole team and implemented

• Supporting operational team to achieve SLAs

• Track the performance against SLAs and KPIs (e.g. value add, cost savings, conversion to digital, rationalisation, consolidation, VAT savings etc.)

• Provide timely, accurate and relevant management information

• Carry out quality checks to ensure quality standards are maintained

• Liaise with key customers and suppliers

• Manage 3rd party contracts and develop good working relationships

• Help maintain and develop revenue by providing the full range of services to meet customer requirements and identifying opportunities to extend or introduce new services

• Involvement in issue resolution for internal and external issues

• Ensure the feedback from the customer is communicated to the team and changes to delivery strategies are implemented where required

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