Customer Service Administrator

Logistics done differently.

We are looking to bring on board a Customer Service Administrator to join a busy, fast-paced team based at our site in Crick, Northamptonshire.

You will be working Monday - Friday - 0600am - 1500pm.

We need someone that has a passion for speaking to people and not be scared of juggling various tasks at any one time. If this sounds like something for you then read on!

Pay, benefits and more:

We’re looking to offer a salary of £22,000 per annum. In addition, we offer 25 days holiday (plus bank holidays), as well as the option to buy additional days. You’ll have access to a variety of high street discounts, as well as cycle to work scheme, a workplace pension and many other perks.

What you’ll do on a typical day:

• 
  To ensure all administrative order entry duties are carried out to a high level of accuracy and professionalism.

• Ensures that appropriate communication methods are used to provide information to both internal and external customers as required e.g. advising deliveries, communicating with sites/stores, dealing with customer issues, communicating with drivers, providing ETAs, etc.

• To achieve weekly and monthly KPI’s as set by the business and /customer service level agreements, escalating any issues impacting on these to the Contract Manager.

• To ensure compliance with company Health & Safety requirements highlighting any concerns to the Contract Manager.

What you need to succeed at XPO:

• 
  Must be confident in dealing with customer & end user issues

• The ability to build relationships with our stakeholders and customers
• Previous experience in a transport/logistics environment would be desirable
• Working experience of Microsoft packages such as Microsoft Word and Excel

Be part of something big.

XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.