Customer Service Representative

An exciting opportunity has arisen to join the Direct Mortgages Team based in our busy Bradford contact centre.

Flexibility – We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.
Annual Leave – For all of your hard work and commitment we’ll reward you with a whopping 33 days holiday inclusive of bank holidays, along with the option to purchase more.
Development - At YBS we want you to feel challenged. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey.
Inclusivity - We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
Giving Back – You’ll have 31 hours of paid leave each year to get involved with purposeful and skills-based volunteering activities that support our local communities, such as financial wellbeing, financial resilience and financial education for schools. Together last year, we completed more than 11,000 hours of volunteering for our local communities.

About the Role

As a Customer Service Representative, you’ll:

• Be the first point of contact for our new and existing mortgage customers, providing an exceptional level of service each and every time
• Complete full eligibility checks for all customers before passing them onto one of our qualified Mortgage Advisers for bespoke advice
• Handle queries ranging from prospective customers looking to purchase their first home through to existing mortgage customers looking to secure a new rate

Career development is important to us which is why we're proud to have supported many of our Customer Service Representatives through a CeMAP qualification, who are now successful Mortgage Advisers.

Please Note: This role is office based.

About You

To be successful in this role, you will need to have:

• Excellent communication, engagement and listening skills
• Previous experience of working in a customer service or sales environment
• Ability to work within agreed parameters and to make operations decisions
• Good PC and administration skills
• Excellent attention to detail

Experience of working in a telephony or Financial Services environment is beneficial but not essential to the role.

About Us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Ready to apply?

Great with people? Then we think it would be great to meet you. Apply now!