Mortgage Retention Product Manager

At YBS, we are driven to do the right thing for our customers and members. If you care about that as much as we do, then this is your chance to make a real impact.

As a member of the Mortgage Proposition team, you’ll be at the forefront of our mortgages business- identifying and delivering new propositions that offer Real Help With Real Life for customers.

About the role

This is an exciting role that offers the opportunity to shape the products, services and communication approach we develop for our existing customers. In this role, you’ll be identifying customer focussed and commercially sustainable opportunities. You’ll assess the implementation complexity/cost, vs the commercial value/benefits of a proposition and see it through to delivery.

You will engage with specialist teams to ensure we are communicating effectively and nurturing relationships with our customers.

You’ll do this by understanding our strategy, using insight to drive ideation and recommendations and use your influencing skills to gain buy in from key stakeholders.
We work on a hybrid basis, and we’ll talk to you more about that in the process.

About you

You’ll need a great understanding or how financial products work, create value and how they are delivered to customers with proven experience of product changes / developments. Alongside this you’ll have;

• Excellent project management skills
• Commercial acumen
• Experience of delivering your work alongside a broad range of stakeholders, with experience of influencing and collaborating at all levels
• Involvement in customer communications and an understanding of customer relations
• Ideally, an awareness of Consumer Duty

About us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. We work together to reach for better at YBS, so when we reach our goals we’re all rewarded, with up to a 10% annual bonus.
• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts,

Ready to apply?

If you’re excited about this role and want to be part of the YBS team, click apply now to send us your application.

Want more information?

If you have any questions about this role, please contact Joe Revel-Cooper on jcooper@ybs.co.uk.