Customer Support Manager
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
The Company – Customer Support Manger
Our client is a large software house, with leading products within a number of product domains. Their software is used by large companies with complex logistical requirements.
The Brief – Customer Support Manager
We currently recruiting for an open position for an Customer Support Manager responsible for the support of a wide range of clients in the Netherlands and other European countries, for products in Supply Chain Solutions.
The Role – Customer Support Manager
You will act as an escalation manager for the customers and lead the Support Team members on a day-to-day basis. You will manage and reduce open and escalated incidents to ensure SLA’s are respected. You will ensure proper documentation and handovers are set up and shared within the team. You will address day-to-day HR activities for your team such as holiday requests, planning, rotas, performance evaluations and contribute in the recruitment and training of new team members.
The Person – Customer Support Manager
- Someone with experience in managing a regional team
- A good Technical mind.
- Have managed a customer support team before at least in a software company or industry.
- Have an analytical mind.
- Be a process-driven individual.
- Should be able to work with both Professional Services and R&D teams.
- Be confident to face external clients.
- The location can either be Netherlands, Belgium, or UK
Job Information
Job Reference: 34180_1675678698 Salary: £50000 - £65000 per annum Salary From: £50000 Salary To: £65000 Job Industries: IT Job Locations: England Job Types: PermanentCandidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Business Consulting
Based on transatlantic hiring benchmarks for Customer Support Manager roles across YourPrime Recruitment's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Business Consulting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £50,000 - £65,000 bracket, including retirement vesting and health parity.
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