Technical Support Specialist
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Central London (hybrid)
Up to £40k (DOE)
We are working with a market leading Hospitality Group/Successful restaurant chain who have more than 60 high end restaurants in the UK. They are currently looking to recruit someone to join their Tech Support team who will be helping with queries and tickets raised by consumers.
Do you possess an experience and passion providing IT Technical Support? Then keep reading.
Your responsibilities:
- Providing support to customers who raise problems with the software.
- Deal with tickets up until the point of completing the ticket raised.
- Provide excellent communication and listening skills to the customers.
- Help maintain, manage, and repair IT systems.
- Assuring smooth usage of the software via web or smart phone applications.
- Identify, investigate, and resolve user problems with computer software and hardware.
- Support customers via calls, chat, email, and/or other communication regarding software programming.
- Resolve technical issues in a timely manager using available resources within the company.
- Log bugs and enhancement requests.
- Create and maintain tips and tricks solutions for web and phone apps.
Of course, you will have:
- A passion for IT.
- Excellent customer service skills.
- Strong troubleshooting and critical thinking.
- Worked in tech support roles or similar.
- Dealt with ticketing systems before.
Job Information
Job Reference: 34202_1676450413 Salary: £35000 - £40000 per annum Salary From: £35000 Salary To: £40000 Job Industries: IT Job Locations: City of London, London Job Types: Permanent Job Skills: Analysis, problem-solver, software, technology, communicationCandidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Business Consulting
Based on transatlantic hiring benchmarks for Technical Support Specialist roles across YourPrime Recruitment's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Business Consulting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £35,000 - £40,000 bracket, including retirement vesting and health parity.
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