Customer Service Advisor (Nightshift)
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
We are currently working on behalf of our client who are a leading business in the commercial sector. Due to recent growth, they are now looking for Customer Service Advisor to join their team. If you are looking for a new role, please apply immediately.
Monday-Friday Nightshift 8pm - 4am
Key responsibilities:
- Handling inbound calls from consumers and distributors
- Addressing customer enquiries via telephone and email, providing quality advice and information
- Resolving queries and keeping customers updated on the status of their enquiry
- Processing inbound promotional claims accurately and efficiently
- Making effective use of down time by assisting colleagues with other tasks
- Setting an example to the team with a positive and professional attitude, delivering the highest level of customer service at all times
- Fulfilling any other ad-hoc duties
We are looking for a candidate who has the following skills and attributes:
- Experience within a Customer Service environment (preferred, but not essential)
- Experience with Microsoft Office products (e.g. Outlook, Excel)
- A passion to go above and beyond for customers
- Self-motivated and a professional attitude
- Excellent interpersonal and communication skills
- Flexible and highly motivated
Job Types: Full-time, Permanent
Schedule:
- Monday to Friday
- Night shift
Work Location: Remote
Reference ID: Nightshift Customer Service Advisor
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Advisor (Nightshift) roles across Zenith People's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked Salary Disclosed on Application bracket, including retirement vesting and health parity.
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