Control Room Operator
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Our client based in Wandsworth are looking for an ARC controller to provide support for their team of controllers, monitoring alarms and effective telephone response. You will be providing a highly efficient and professional response service to all customers and liaising with emergency services, internal departments, customers and engineers. Candidates are required to have a SIA CCTV PSS licence upon joining and Security Industry Experience.
- Manage controlled access via a video management platform
- Monitor and process electronic alarm signals
- Provide a highly professional standard of customer care within the telephone service we provide to our clients in line with the security protocols required
- Provide reports in a timely and professional manner and meeting KPI targets
- Liaise with the emergency services when necessary
- Stay current with system information, changes and updates
- Monitor CCTV and take the appropriate action in a speedy manner
- Manage client expectations in what can sometimes be a very active environment
- Act and communicate in a clear and professional manner at all times
Hours of work - Mon-Sun 6am-6pm with 7 days off, then Mon-Sun 6pm-6am with 7 days off
To apply for this position, please send an up-to-date CV to Sonia Brosnan via the advert. Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days assume you have not been selected on this occasion.
Zoom Recruitment Services Ltd is a specialist agency supplying permanent, temporary and contractual staff within Office, Driving, Industrial and NHS sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures.
Job Types: Full-time, Permanent
Salary: £24,500.00 per year
Ability to commute/relocate:
- Wandsworth, Greater London: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
Reference ID: CROWAN
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Control Room Operator roles across Zoom Recruitment Services's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £26,576 - £42,000 bracket, including retirement vesting and health parity.
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