Fraud Agent (hybrid)

Our Story Hello there. We’re Zopa. We began our journey in 2005 with the drive to deliver customer-first financial products. Fast forward to 2020, we shifted gears and became a digital bank, leveraging our customer knowledge, money expertise and technical agility to forge ahead. Our diverse team is united by a mission to create simple, fair and honest financial products that have the customers’ needs at their heart. We’re regularly recognised at industry awards for our game-changing products and are proud to be one of the market leaders in consumer lending in the UK. But our work doesn’t stop there. After securing £220 million in our 2021 funding round led by SoftBank, we’ve entered the next stage in our journey. So far, we’ve lent out over £8 billion and made money work better for over half a million people across the UK who were looking to borrow or save with us. In less than 2 years after becoming a bank, we hit £2 billion in customer deposits and we’re also a top 5 credit card issuer in the UK. And this is just the beginning. We’re set on achieving big things with ambitious growth targets to match. This means there's a range of opportunities for you to excel and develop through a career at Zopa, while building better banking products that truly matter to our customers. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa. For a closer look at our culture, check out our latest video here. And if you want to join us, have a look at our current open roles!
As a Fraud Agent, you will be part of the Fraud team and will work with the Operation Manager to assist with the detection and prevention of fraud at Zopa.
Your working week will be Monday - Friday - 09:00 - 17:30, and you will be required to work one weekend a month.
This is a hybrid role - the team work in the office on a Thursday.

A day in the life:

• Undertake the end-to-end investigation process of the fraudulent loan, credit card, and savings-approved applications.
• Investigate suspicious documents.
• To offer guidance and training to fellow staff regarding fraud-related queries.
• Fact-finding with customers.
• Liaise with relevant fraud prevention agencies – Cifas, Police, Equifax, Action Fraud, Home Office, etc.

About you:

• You have experience working in fraud detection with a banking background
• The ability to investigate, question and scrutinise information
• A high level of numeracy and analytical skills
• A professional manner with an inquisitive nature
• Attention to detail with document examination & investigation, and remain confidential at all times, and acting with integrity
• You're a self-starter with the ability to work within given SLAs and deadlines

#LI-LH1
Flexible working? Yes please!
Whether you want to come into our open-plan, riverside London Bridge office or work from the comfort of your own home (or both!), you’ll be able to decide on an approach with your manager, looking at what works best for you, your role and your team.
Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.

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  Subject to having the right to work in the country of choice

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to great products and unique company culture. We simply can’t expect to empower our customers to better manage their money without challenging the current status quo. Creating the best place for money is no easy task, which is why we need talent from all walks of life.