GIP Claims Case Manager (Part-time, Full-time, or Job-share)

GIP Claims Case Manager (Part-Time, Job-Share or Full-Time) Location: We’re flexible! Ideally, you will be within commutable distance of Swindon Salary: £25,000 - £35,000 depending on experience Closing date for applications: 20th April 2023
The opportunity:
As a result of the exciting growth within Zurich Corporate Risk, we are looking to recruit an Income Protection Claims Case Manager to join us on a permanent basis, this is a fantastic development opportunity for anyone looking to take the next step in their career. Customer service is so important to us so if you share our passion for putting customers first, we would love to hear from you!
This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.
What will you be doing?
As the Claims Case Manager, you will support the team with our Long-Term Claims and Inactive claims. You will build trust-based relationships with a portfolio of customers and be required to manage your own caseload, with the longer-term aim of managing claims from notification through to admittance. You will be writing up basic medical reports, writing case management plans and setting future review dates. There will also be an element of calculating benefit payments.
Some cases will require you to communicate effectively and sensitively with vulnerable customers, which may also necessitate some difficult conversations.
Who are we looking for?

• You may have worked in Medical Underwriting or have some Claims management experience
• Proficient in Excel & Word
• Have numerical skills
• Ability to be empathetic and understanding
• Passionate about customers and driving through Continuous Improvement
• Ability to cope with varying workloads, pressures, and priorities
• Good time management and organisation skills
• Excellent verbal and written communication skills with the ability to quickly establish professional and effective working relationships with your customers.
• Able to communicate effectively and sensitively with vulnerable customers, which may also necessitate some difficult conversations
• Excellent judgement and decision-making skills
• Personal contribution into our positive and supportive team culture
• Excellent attention to detail, with strong focus on quality and root cause analysis.

What will you get in return? As well as a competitive salary we also offer an excellent lifestyle benefits package which includes:

• 12% company pension contribution (employee contribution optional)
• Annual company bonus
• Full private medical cover
• 25 days holiday plus an additional 3 volunteering days
• Discounted technology offers
• Virtual GP appointments
• Discounted gym membership,
• Free flu jab
• Discounted gadget insurance

Our Culture:
At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that. Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.
With the above in mind we accept applications from everyone regardless of your background, beliefs or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.
We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.
We have won numerous awards for our work on Diversity and Inclusion. We are also proud to be nominated for the 2020 Insurance Times award for Diversity and Inclusion. You can read about our awards on our website.
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-Hybrid