Motor Claims Handler (Part-time, Full-time, or Job-share)

Claims Handler (Part-time, Job-share, or Full-time) Location: We’re Flexible! Salary: £23,000 - £30,000 depending on previous Claims Handling experience
The opportunity:
Are you a customer obsessed Claims Handler looking for their next move? We’re looking for talented, driven people like you to join our Motor Claims Team. We aren’t fussed where you are based, if you have the relevant experience we can be flexible on location!
Our Claims function is the largest department in our UK General Insurance business, and it plays a critical role in ensuring customers receive an efficient, professional, and empathetic service. Joining such a big team means there is always opportunities to learn, grow and develop your career, such as fully funded insurance qualification programmes and allotted development days each month.
Our full-time working hours are 35 hours per week Monday to Friday: 8am to 6pm – which means no weekends, late nights, or bank holiday working! However, at Zurich we will consider requests for flexible working on hiring. Many of our employees work flexibly in many different ways, including part-time, flexible hours, job share, or compressed hours. Please talk to us at interview about the flexibility you may need.
What will you be doing?
To help you become the best you can be, we provide comprehensive training that includes 5 weeks in a classroom environment and 4 weeks grad bay support. Once our formal training is complete, we’ll provide a supportive learning environment so you can confidently continue with your Claims Handler career.
You will bring an approachable style to our valued customer conversations through our workstreams that enables you to naturally handle customer claims queries. As a Claims Handler, some of your responsibilities will include:

• Promptly handle and positively resolve all enquiries from both customer and external contacts to ensure delivery of a focused claims service
• Review, resolve and proactively finalise claims within authority limits ensuring settlement at an optimum level with consideration to business implications.
• Maximise productivity and profitability within the team
• Contribute to a positive and supportive team culture
• Live chat, phone, email

Who are we looking for?
Ideally, you will be an experienced Insurance Claims Handler, with ability to deliver exceptional customer service to customers through empathetic and supportive communication.
As a Claims Handler here at Zurich you’ll have an inquisitive nature that will enable you to ask appropriate questions and reach accurate decisions. You will need to be able to continually adapt your approach and easily multi-task in a fast-paced, ever-changing environment.
What will you get in return? As well as a salary of £23,000 - £30,000 dependant on experience, we also offer an excellent lifestyle benefits package which includes:

• 12% company pension contribution – you can top this up if you wish but you don’t have to, Zurich will still contribute!
• 25 days holiday plus bank holidays and the option to buy and sell some of your holiday
• #My3days - We’re passionate about giving back to our community so you’ll receive an additional 3 days a year to volunteer in your community
• Annual company bonuses
• Contribution to medical cover
• Virtual GP appointments and free flu jab
• Discounted gym membership, gadget insurance and technology offers
• We care about your wellbeing and provide you with access to a wealth of support and advice from our wellbeing partners and industry experts. We also have trained Mental Health First Aiders around our business

At Zurich we will consider requests for flexible working on hiring. Many of our employees work flexibly in many different ways, including part-time, flexible hours, job share, or compressed hours. Please talk to us at interview about the flexibility you may need.
Our Culture:
At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.
Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.
With the above in mind we accept applications from everyone regardless of your background, beliefs, or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.
We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.
We have won numerous awards for our work on Diversity and Inclusion. We are also proud to be nominated for the 2020 Insurance Times award for Diversity and Inclusion. You can read about our awards on our website.
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-Remote